Customer Service / Frequently Asked Questions (FAQ)
What forms of payment do you accept?
We accept Paypal and the following credit cards: MasterCard, VISA, American Express and Discover. Payment is secure via both Paypal and Authorize.net
When will my order ship?
Orders usually ship the same day. Free shipping is by 1st class mail. Other shipping options are selectable.
Do you ship internationally?
Yes, to select countries. Please contact us at firstname.lastname@example.org
What is your return policy?
Returns are easy. Please go to the Returns and Exchanges section of our website to print out your return form. Simply fill out the form(s), include them in your package and mail it back to us.
How can I receive special offers?
Check us out on social media @theClipa. It just takes a minute and you´ll be the first to know about new products, special offers and promotions.
How can I unsubscribe from receiving your emails?
You can click on "unsubscribe" at the bottom of any email you receive from us and you will be removed from our list.
You can also email us at email@example.com with UNSUBSCRIBE in the subject line.
What's the difference between Clipa2 and the Original Clipas?
Clipa2 is an updated Clipa. Its 25% lighter, has a slimmer profile and a smaller outside diameter. Clipa2 opens wider (2.8” vs 2.5”) and has the same inside diameter (2.25”) as the original. The rated weight capacity has been reduced to 33 lbs from 45 lbs which is still way beyond what most people will ever carry. The weight capacity safety factor has also been increased from 2X (original) to 3X (Clipa2). Clipa2 has a smooth, polished finish and are shipped in a gift box with a clear sleeve. Hematite is now coated with titanium PVD (see below)- a big improvement over the original. We have also replaced the brushed finishes with matte, another nice upgrade. The closing action on Clipa2 is very strong and with the lighter weight, stays even more securely on bag straps. Clipa2 was designed in California and is made in a high quality factory in China where specifications are strictly controlled. Clipa2 is the best bag hanger we have ever offered and is backed by a manufacturer's warranty and satisfaction guarantee.
Does Clipa work on both double handle and single strap bags?
My handbag straps are very long. Will it work?
If your bag straps are very long, Clipa may not suspend your bag off of the ground.
Will Clipa keep my handbag from being stolen?
No. Keep your handbag close with a Clipa purse hanger and keep an eye on it. Clipa is not a theft deterrent.
How do I use Clipa on my car's passenger seat headrest?
Lift the headrest up until the post is visible and attach.
Will it break?
It has been tested on machines and in the field comparable to 10 years of daily use 3–4 times a day (125,000 cycles). To accommodate friction when in use, each Clipa has some side to side tolerance built in. The force required to break the Clipa handbag hanger is multiples of the rated strength.
What is your guarantee?
We back every Clipa with a 100% satisfaction guarantee. If you´re unhappy with a product, simply return it within 30 days of purchase for a refund, less shipping costs. Depending on your credit card company, please allow 1-2 billing cycles for a refund to show up on your billing statement. For more information, please see our warranty.
What is it made of?
A high strength alloy. All Clipas are triple plated. They won't tarnish, rust or corrode and never need polishing. Gold and hematite models have an additional coating called Physical Vapor Deposition or PVD. A special process embeds zirconium (gold) or titanium (hematite) molecules into the surface, creating an extremely durable coating known as the “Forever Finish.”
Where is Clipa made?
Clipa was designed in California and is made in China.
How do I clean it?
Dampen a cloth and wipe dry if needed.
How much does it weigh?
1.6 oz. (46g)
What does Clipa mean?
It means "instantly" in Romanian.